Kaiser's seasoned training staff offer motivating and sharply focused  training experiences.  These training experiences include keynote speeches, operational consulting and training, and specialized training sessions that fit the topical needs of the customer.  

Trainers are adept at facilitating sessions which focus on techniques for improving climate and environment, service delivery, and outcomes of your workforce development operations.

Our experience in the workforce development industry has led to the development of the following course offerings:

Career Advising

    Many staff lack the fundamentals of career advising.  This workshop highlights the methods used to avail customers the techniques required to instigate an effective career plan.   Strategies include in this session: ways to increase discussion, small group problem solving, and skill building exercises.

Job Readiness and Assessment Strategies

        This focus of this session is on formal and informal assessment strategies used in determining a customer’s level of preparedness to go to work.  The session includes discussion on information gathering data collection, interviewing, and observation techniques, and formal testing instruments to be used to assess the readiness of the customer.  

Understanding Motivation

This in-depth session explores approaches to understanding motivation that assist employment and training agencies succeed in reaching their customers.    Behavioral strategies used to reach customers will be presented and practiced during this session.  The goal of this session is to enhance the one-on-one intervention techniques used in everyday situations.  

Customer Service Strategies

    High quality customer service and hallmark of successful organizations nationwide, and workforce development and welfare reform programs are no exception.  This session presents key concepts for the provision of excellent customer service and will encourage attendees to identify areas of service improvement and to create personal action plans for implementation in their own work environment.

Developing Leadership for Supervisors

This two-part course targets middle and upper management staff interested in the development of staff.   Part One focuses on the importance of “Followership”, recognizing attributes within current staff that garner consideration for promotion, as well as the value of effective followers.  Part Two focuses on the manager transitioning into a leadership role and developing and maintaining those skills and attributes.

Case Management Interventions

This session encompasses a total evaluation of your case management process.  Some of the topics covered: is it working; is the customer plan right; is the customer following it; how to deal with crisis; what is the re-planning process; what other services are needed; are the referrals working; what particular specialized services are needed; and where do you go from here?

Team Development

This session is designed to uncover strategies for maximizing teamwork and team development.  The stages of group and team development will be discussed, as well as the strategies and “fixes” that are necessary to build strong teams.

For more information on training offerings contact:  Tony Dziedzic at tdziedizc@kaisergrp.com